v2026.04
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exAI Agentic OSexAI
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§ 01 / 04
Contact · the right teamOne click · one inboxRouted to a real human, never a bot.
Desks staffed · last verified 04:11 UTC
exAI Agentic OS · Contact

Get to the right
inbox in one click.

Eight purpose-routed mailboxes. Each one has a real human attached, with a published response window and an owner who replies during their stated hours.

No contact form, no router, no auto-reply. Pick the desk closest to your reason, send a message, and you reach the team that owns the answer. Enterprise sales has its own fast lane below — security disclosures get an even faster one. Everything else routes through hello@ within a day.

Enterprise briefingJoin the waitlist
8 routed mailboxes3 offices · ATH · BER · SFOPGP-signed disclosuresReal humans · staffed
Live · response times · last 30d
desk #04127
enterprise@ · median
0h
business hours · staffed Mon–Fri
security@ · median
0h
24×7 · on-call rotation
support@ · median
0m
per contracted SLA
press@ · median
0h
comms desk · embargo aware
desks.staffed · 04:11 UTC● green
Fig. 01 · medians · trailing 30 daysNo bot · no auto-reply
§ 02 / 04
Mailbox · per purpose

One inbox per reason.
One owner per inbox.

Eight desks, eight response windows. Pick the one that matches your reason for reaching out — your message lands in the queue of the team that actually owns it. No tickets to forward, no “contact us” routing logic between you and the right human.

M-01 · sales● staffed
enterprise@exai.cloud

Enterprise sales

500+ seats, MSAs, RFPs, procurement-ready evaluations.

response 2h business
Email
M-02 · support● staffed
support@exai.cloud

Customer support

Existing customer issue. Include your org-id and the workspace name.

response per contracted SLA
Email
M-03 · trust● PGP encrypted
security@exai.cloud

Security disclosure

Vulnerabilities, abuse, threat intel. GPG-encrypted; key linked below.

response 1h · 24×7
Email
M-04 · privacy● staffed
privacy@exai.cloud

Privacy & data subject requests

GDPR / CCPA rights, deletion, export, regulator inquiries.

response 30d max
Email
M-05 · legal● staffed
legal@exai.cloud

Legal & contracts

MSA, DPA, BAA, redlines, supplier onboarding paperwork.

response 3 business days
Email
M-06 · press● staffed
press@exai.cloud

Press & analyst

Briefings, embargoes, analyst inquiries, on-the-record comment.

response 6h business
Email
M-07 · careers● staffed
careers@exai.cloud

Recruiting

Referrals, candidate inquiries, intro requests, alumni network.

response 4 days
Email
M-08 · general● staffed
hello@exai.cloud

General — when you’re not sure

Send it here and we route it to the desk that owns the answer.

response 24h
Email
8 desks · 8 response windows · 0 routing formsEach owner replies during their stated hours
Not sure? Email hello@
§ 03 / 04
Enterprise sales · fast lane

Procurement-ready?
Land on the right desk.

For buyers with a real procurement track. Below is exactly how the inbound queue is split, who owns each lane, and how fast we promise to come back. Skip a step and we route the message ourselves.

The fastest route into enterprise@ is a subject line we can read in three seconds. Use the pattern [org-name] · [seat-count] · [region] — for example Acme Bank · 1,200 seats · EMEA — and the message lands directly with the Account Exec who covers your segment. No discovery form, no calendar ping-pong before a real reply.

Body copy can stay short: a one-line context, a PoC hypothesis if you have one, and the regulators or auditors who need to be in the loop. Solutions Engineering is cc'd automatically on every enterprise@ thread, so technical questions get answered the same business day.

If your security team needs to start a questionnaire before the commercial conversation, the Trust Office picks it up directly — a parallel track, not a blocker. SIG, CAIQ, and a fully-mapped SOC 2 controls matrix all ship under NDA inside one business day of the request.

Calendly link · schedule directly
Inbound routing · enterprise@● live
signal
owner
response
  1. row · 01
    Pre-sales technical question
    Solutions Engineering
    2h
  2. row · 02
    Procurement / pricing
    Account Exec
    4h
  3. row · 03
    Security questionnaire
    Trust Office
    24h
  4. row · 04
    Hands-on PoC
    Customer Engineering
    next business day
Trailing-30d adherence · 98.7%
routing.bundle v2026.04One queue · four lanes
§ 04 / 04
Addresses · signing keys

Three offices.
One signing key.

Where the team physically sits, and how to verify a message actually came from us. The PGP fingerprint below is the canonical key for security disclosures — published, signed, and rotated on a 24-month cadence.

Offices · physical mail
3 sites · 3 timezones
  1. site · 01
    Athens
    Vasilissis Sofias 12
    Athens 11521 · Greece
    HQ · product · runtime
  2. site · 02
    Berlin
    Potsdamer Strasse 84
    Berlin 10785 · Germany
    EU · compliance · trust
  3. site · 03
    San Francisco
    535 Mission St, Floor 14
    San Francisco, CA 94107 · USA
    AMER · go-to-market · partners
Fig. 02 · postal addresses for legal serviceVisits by appointment only
PGP · security@● rotated 2026-02-14
Fingerprint · 4096-bit RSA · expires 2028
D4 A8 53 28  6F 11 9C 04
B7 22 EA 3D  · · ·  full key
at /security/pgp.asc

Encrypt anything sensitive to this key before it touches email. Commit signatures on every release tag verify against our canonical keybase.io/exai identity, with cross-signed proofs on GitHub, Mastodon, and our DNS TXT records.

Download public key· ASCII-armored · 12 KB
● Page security on-call

Time-sensitive?

Active exploitation, ongoing abuse, or a breach in flight — page the on-call rotation directly. Subject line URGENT triggers the SRE pager and gets a human voice on a bridge inside fifteen minutes.

Page security on-callOr just say hello
Contact desk · v2026.04Last verified 04:11 UTCsecurity@exai.cloud · PGP fingerprint above